Support

Before you contact us

Many issues have a quick fix in the Troubleshooting guide — cards not appearing, permission prompts, interrupted offloads, full disks, and security warnings are all covered there. The FAQ answers common questions too.

Contact

• Email: [email protected]
• Website: autooffload.com

We do our best to reply within two days. Your photos stay on your machine — please never send us your actual media files.

How to report a bug

The more detail you give us, the faster we can help. Please copy the template below into your email and fill it in.

AutoOffload version:
Operating system (e.g. macOS 15 / Windows 11):
Source type: SD card / CFexpress / external drive / folder
Destination type: internal drive / external drive / NAS / cloud folder
Camera(s) / card(s) involved:
What happened:
What you expected to happen:
Steps to reproduce (what you clicked, in order):
Screenshot or the exact error message:

Where to find your version and logs

• Version: shown in AutoOffload's About / settings screen.
• Logs (local files — they never leave your machine until you send them):
  • macOS: ~/Library/Logs/AutoOffload/
  • Windows: %LOCALAPPDATA%\AutoOffload\Logs\
• Per-offload records: each run also writes a CSV manifest and an HTML report inside a hidden _autooffload folder next to your copied files. Attaching the relevant report helps us see exactly what happened on that run.

Attaching your logs (and a screenshot of the error) to the bug report above lets us diagnose most issues without any back-and-forth.